"Olivia worked with the Court on a number of projects over a three year
time span. She was able to facilitate and partner with us on these
special grant programs; keeping the projects on point with the necessary
research components; data collections, time frames and, most importantly,
financial constraints needed to successfully complete the projects,
one of which won our Court a Ralph Kleps Award with the State of California."
Court Executive Officer, A California Superior Court
"We had a major internal conversion and deployment and the existing
staff was slammed just handling routine daily work. I engaged Olivia to
organize and manage the project and she was amazing! She got everyone engaged
and enthused, determined the important success factors, engaged very quality
external help where needed and ran the project from start to end. She finished
this with very high quality, on time and under budget. Olivia is a great
person and a joy to work with and be around. I have only the highest regards
and remembrances of Olivia."
Director of Operations Online Financial
Services Company
"Her ability to bring out the best in her team allowed us to grow and
improve on a daily basis. She was my mentor, ensuring that I pushed myself
to be a better each day I showed up for work."
Director of Implementation, Internet Technology Company
"Because of her ability to work with others and think strategically, I
asked Olivia to lead a team to evaluate our product portfolio and recommend
which to keep, which to enhance, and which to eliminate. Olivia successfully
evaluated the portfolio, analyzing the product financials and successfully
finding the strategic fit with the company."
COO and VP of Operations, Internet Application Service Provider
"Olivia is a steady, calm, experienced, systems thinker whose perspective
encompasses and serves the whole. She understands how to partner
with clients in ways that build organizational capacity."
Project Lead, International NGO Strategic Planning Initiative
"We hired Olivia to facilitate a large project which involved a first time
ever, community outreach component and working with our Judges and staff. She
worked so well in all aspects of this year+ long project and we could not
have had such excellent results without her knowledge, support and guidance
through the whole process."
Court Executive Officer, A California Superior Court
"Olivia possesses the perfect blend of technical and business skills to
help grow a small group into a large department with defined processes,
procedures and SLAs. It was a pleasure to work with Olivia."
Director of Operations, Internet Service Provider
"Our customer service department was inexperienced and not ready for the
rapid growth that was occurring. Using her organizational skills, she quickly
redesigned the organizational structure, established both team and individual
performance goals, worked with key team members to design standard processes,
and implemented plans and tools for staff development."
VP of Operations, Technology Company
“As a new business I was trying to do too many things and not really focusing on any one. Olivia Herriford helped me to realize my key strengths and market differentiation. It has also helped open up and reveal new options that we can offer our clients. She knows the questions to ask, is professional, insightful and pleasant to work with. I look forward to our weekly one hour meetings. I am truly happy with her coaching style and have recommended her services to other business acquaintances.”
CEO, Apparel Design Company
“I wish to express my sincere gratitude to Dr. Olivia Herriford for her business advice and guidance. As a non-profit, we have been looking for the professional support Dr. Herriford is offering the agency for some time. One can only imagine what the future holds for us as she continues to share innovative business strategies to expand our reach and improve our operation.”
Executive Director, Community Social Justice Organization
“I have been in the travel business for 8 years. The last 2 years have greatly impacted the way I do business and I owe this to Olivia’s coaching, which I needed but was not aware of until we worked on my One-Page Strategic Plan. In this time of recession, I can say that I am able to come out on top because of the coaching I received. Thank you, Dr. Herriford. You are the best coach ever!”
CEO, Custom Tour Business